Team Leader | W/ 3 years EXP with TEAM LEAD BPO | START ASAP

Job Description:

Gather and analyze data in order to set priorities and goals for the team
Develop and execute plans to swiftly guide team members to performance success
Liaise with all support teams when/as required in order to ensure smooth transactions for employees and customers
Responsible for consistently upholding company and departmental guidelines, policies and procedures Plan and supervise the daily activities of your team
Comfortable with the Team Leader “Buddy System” mantra of supporting any/all Agents at any time
Coaching, coaching and more coaching – with a goal of exceeding targets
Develop individuals for future development and career growth
Aim for a highly reliable team. Foster and encourage team members to arrive each day, on time, ready to Resolve, Sell, Save, Learn and Shine
Resolve customer escalations or coaching opportunities provided by peers or other departments

Required Education, Skills, and Qualifications:

Willing and able to work flexible hours; evening and weekends or 24X7 as required
Leadership experience – personal or professional
Customer focused
Developmental skills for the improvement of individuals/team/department
Strong coaching skills with the focus of building a successful team
Analytical and able to turn numbers into strategies for performance improvement of individuals/teams
Collaborates and works well across multiple teams inside and outside of operations
Leads through change with clear communication and support
Confident making and owning outcomes of your decisions
Self-aware, with confidence to work in an energetic and diverse environment
Strong interpersonal, organizational and time management skills
Shining yet professional and courteous personality
Proficient in Microsoft office products, specifically Excel and PowerPoint
Exceptional written and verbal communication skills are essential
Ability to multi-task and thrive in a constantly changing work environment

 

User Information

Located in
Member since January 18, 2019
VIEW ALL ADS

Contact User

Captcha Image

Mary Claire Nuñez's Other Ads

Management Trainee | Branch Head

₱ 30,000

Mandaue City, Cebu
1 month ago

Related Ads

Play Poker Game

₱ 13

Cebu City, Cebu
4 days ago

Baby Photography Toronto

Cebu
2 weeks ago

looking for receptionist and driver

₱ 12,000

Cebu City, Cebu
2 weeks ago

Urgent Demands for Customer Specialist...

₱ 2,000

Pasig, Metro Manila
4 weeks ago

Be part of BPO Cebu City as Support Spec...

₱ 15,000

Cebu City, Cebu
4 weeks ago